All orders are sent out within 28 days of receiving order. If item is not in stock the customer will be notified as to when the item will be available. No items may be returned unless damaged (refund will only be given once compensation has been received from Postal Service). Photographic Approvals service is not included in this statement.

Payment including postage must be received in full and have gone through the banking system before any order is sent out. We do not accept credit card payments.

Payment must be made by either English Bank Cheque in English Money or by using PAY PAL

Customers must pay all conversion fees.

Payment to be made to DP&G Publications

All our products listed have been weighed using digital scales and the information is shown next to the price of that item in grams. To avoid any misunderstanding with regards payment for postage the following terms apply:

Customers in the UK should add up the weight of their orders (allowing 200gms per parcel for packing) if sent by 1^st or 2^nd class Post should add for Recorded Delivery or if sent by Parcel Post add for an additional compensation for up to £100. Look up on the Royal Mail Website: WWW.ROYALMAIL.COM and calculate their postage cost add this cost to that of their books and send payment in the normal way. Delivery in the UK is within 7 days of item being posted unless notified different.

All Customers outside the U.K. should add up the weight of their orders (allowing 300gms per parcel for packing) and add for the payment of "International Signed For" per parcel.

For Orders over £ 30.00 the customer is required to include payment for "Extra Compensation"

D.P. & G. will only replace the first £ 30.00 worth of any order if the Customer has not included this payment. Orders for E.U. are sent "Printed Paper Rate", orders outside Europe are sent "Surface Mail". In both cases the Max. weight for a parcel is 5 Kg. However 300gms should be allowed for packing materials.

To save time when placing orders they should look up on the Royal Mail Website WWW.ROYALMAIL.COM and calculate their postage cost (including cost of International Signed For and Extra Compensation) and add this cost to that of their books and send payment in the normal way.

Whilst on the Royal Mail Website, they should also look up the deliver time for their order to arrive allowing in the summer for an extra two weeks for our holiday period.